Ecspex develops training for the Hospitality Industry
Advanced Sales and Marketing
- Focus on Guest Services
- Understanding the sales process
- Handling complaints and objections
- Limiting room comps
- Increasing guest satisfaction
- Marketing to local businesses
- Selling up instead of down
- Maximizing opportunities
- Negotiation skills
- Online marketing
Maintenance Services
- PTAC and Vertical cleaning
- Understanding the units
- Proper cleaning of units
- Installation and simple repairs
- Techniques for making them work better
- When to call for service
- Avoiding water problems
Check back for new training modules to be added soon.